Privacy Policy

1. Scope of This Policy & Canadian Governing Law

This Privacy Policy describes how Samuels Logistics Group collects, uses, stores, and protects personal information obtained through our website (samuelslogisticsgroup.com), telephone inquiries, email correspondence, online instant quote estimators, and commercial dispatch records across Ontario and the Greater Toronto Area.

Our policies and practices comply strictly with the 10 Fair Information Principles established under the federal Personal Information Protection and Electronic Documents Act (PIPEDA, S.C. 2000, c. 5).

2. Information We Collect

We only collect personal information necessary to deliver transparent moving estimates, schedule commercial freight trucks, dispatch qualified moving crews, and execute relocation contracts:

• Contact Information: Full name, telephone number, mobile phone number (for dispatch SMS notifications), and primary email address.
• Relocation & Logistics Information: Current pickup address, destination address, preferred moving dates, building details (e.g., high-rise condo elevator booking windows, stair access, parking bay access), and general inventory scope (bedroom count, heavy specialty items such as upright pianos, safes, or exercise machinery).
• Billing & Transaction Details: Service receipts, confirmed hours worked, payment method chosen (Interac e-Transfer or Cash), and payment confirmation records. (Note: We do not process or store credit card numbers on our servers).
• Technical Log Data: Non-personally identifiable server logs including browser type, device operating system, referring URLs, and anonymous interaction timestamps to maintain platform security and performance.

3. How We Use Your Information

Your information is utilized solely for lawful business operations connected directly to your move:

4. Zero Brokerage Guarantee & Non-Disclosure

5. Data Security & Storage Safeguards

We employ robust technical and organizational security measures to protect your personal information against unauthorized access, disclosure, or loss:

• End-to-end 256-bit SSL/TLS encryption across all web interactions and quote submissions.
• Strict access controls restricting customer files to authorized operations and dispatch personnel.
• Periodic purging of move documentation in alignment with Canadian commercial tax and legal retention requirements.

6. Your Rights Under Canadian Privacy Law

As an individual in Ontario and Canada, you possess statutory rights under PIPEDA concerning your personal data held by Samuels Logistics Group:

• Right of Access: You may request a summary of the personal information we retain regarding your file.
• Right of Rectification: You may correct or update any inaccurate or incomplete details.
• Right to Withdraw Consent: You may withdraw consent for optional follow-ups at any time by contacting our dispatch desk.